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TROUBLESHOOTING / FAQ
FREQUENTLY ASKED QUESTIONS.
If a question shows up in support more than twice, it lands here with a canonical answer. They're grouped into four sections: kits, software, classroom, and support. Each answer links out to the page that covers it in full detail.
0 answersUpdated continuously
//KITS & HARDWARE
Why doesn't the kit include a battery?
Due to various international shipping regulations, Neobotics does not directly sell LiPo batteries. The Hardware power page has the specifications you need to pick a that fits.
Can I run the car outside?
The NeoRacer is designed for indoor use on smooth surfaces. Outdoor running on pavement is fine for short tests, but the struggles in direct sun and the wheels were tuned for smooth gym floors.
What's the top speed?
Full throttle from a fresh pack is genuinely fast, fast enough that running wide open indoors with people around isn't worth the risk. That's why most student programs keep themselves around 30 % of full speed.
//SOFTWARE
Does it support ROS 1?
No. The on-car stack is ROS 2 Humble. Bridging from ROS 1 is possible through the ros1_bridge tool, but we don't ship or support that path.
Can I develop on Windows?
Yes, but indirectly. You write Python on Windows, push to the car over SSH, and run on the car's Ubuntu. The NeoRacer Playground runs in any modern browser, so you can build and iterate fully on Windows before touching the car.
How do I update the on-car software?
OTA updates are described on the OTA updates page. Short version: a single command on the car pulls the latest stable image and applies it on next reboot.
Will my F1TENTH code run on NeoRacer?
Yes. The ROS 2 topic names and message types match the F1TENTH reference build, so your existing nodes run on a NeoRacer unchanged.
//CLASSROOM
How do multiple cars share one classroom?
Each car is its own Wi-Fi access point, broadcasting a network named
neoracer-[Car ID] (Car 1 is neoracer-1, password neobotics). Each student joins the network for their own car and reaches it at the static IP 192.168.1.[100 + Car ID] (Car 1 is 192.168.1.101), so there is no shared access point to overload.Can students run the car without supervision?
Above the LiPo charging step, the car is no more dangerous than an RC car of the same size. We recommend the educator be in the room during the first session so they can demo the and the safe zero-speed routine.
//SUPPORT
Where do I file a bug?
Email support@neobotics.org with the car's serial number and, if relevant, the output of
journalctl -u jupyterlab -n 60. Most cases get diagnosed inside an hour.Where's the warranty page?
Under Legal → Warranty. The short version: one year on parts that fail under normal classroom use.